Issues / Challenges
Historically, due to different departments / Business units along with Multiple Job levels, it was difficult for the client to administer the benefits. To further add on, the scheme design got more complex due to the complicated enrolment and product logic basis a combination of parameters. The scheme design and benefit administration was different across asia due to the difference in the nature of operations and demography. This was becoming challenging for the HR in absence of an integrated portal.
Solution:
Replicated an online retail shopping experience to that in an online flex and insurance benefit enrolment experience.
Solution:
Additional data attributes in the Employee profile to capture the Bank details for payment and reimbursement processing.
Solution:
Customized the voluntary product enrolment and core product upgrades basis different family demographics criteria.
Solution:
Benefit allocation basis 15+ job grades across 5+ Business Units for core and voluntary products.
Solution:
Real time reporting with standard and bespoke reports to process the enrolment and payment information in a timely and accurate manner.
Solution:
A cost-effective risk information online system that allows clients to collate data, manage insurance enrolments and reimbursements.