Simplifies and streamlines the claims submission, monitoring and resolution process

Improve management and control of the entire claims process

iClaims enables companies to:

• Enhance service levels
• Reduce the time and cost of claims management
• Improve claims resolution negotiating power
• Improve overall management and control of claims.

The claims management process involves multiple stakeholders in multiple locations, numerous documents and data, and, what can at times be a very extended list of activities. iClaims connects all the pieces together via a central space that is accessible at anytime and from anywhere, so the claims management process can be conducted smoothly and effectively.

How does it work?

Incident and claim information is entered directly into the system through a web-based interface and routed to those concerned for immediate action. External stakeholders can be integrated into the automated workflow so as to minimise the possibility of delays and to ensure that all parties have access to the latest information.

Pre-set business rules, such as Policy limit triggers, or claim routing based on value, guide activity and enable effective management by exception. In support of continuous improvement efforts and compliance requirements, all activity is monitored against Key Performance Indicators and tracked for future analysis and auditing.

Who is it for?

The Insurance or Risk Management departments of large corporate organisations, Loss Adjusters or Insurers.